The Four Step De-Escalation Process

 Do your employees work in a high stress environment?

Are they often confronted by customers, clients, or others in situations of conflict or hostility?

They may benefit from verbal de-escalation training.

Your staff can learn the four-step de-escalation process, which covers:

• Recognizing and assessing the situation
• Responding calmly
• Listening with empathy
• Validating and showing respect
• Appropriate body language
• When to avoid confrontation and more.

Learn more about the four-step de-escalation process.

Enroll Your Staff in Active Shooter Preparedness and Verbal De-escalation Training

TPOP’s verbal de-escalation course gives each learner the knowledge and confidence to manage workplace conflict — before it turns into workplace violence.

Let’s talk today about your training needs.