Do your employees work in a high stress environment?
Are they often confronted by customers, clients, or others in situations of conflict or hostility?
They may benefit from verbal de-escalation training.
Your staff can learn the four-step de-escalation process, which covers:
- Recognizing and assessing the situation
- Responding calmly
- Listening with empathy
- Validating and showing respect
- Appropriate body language
- When to avoid confrontation and more.
Learn more about the four-step de-escalation process.
Enroll Your Staff in Active Shooter Preparedness and Verbal De-escalation Training
TPOP’s verbal de-escalation course gives each learner the knowledge and confidence to manage workplace conflict — before it turns into workplace violence.
Let’s talk today about your training needs.
How do I handle lead times for events?
ReplyDeleteAlways plan to arrive at least two hours before the event to allow for thermal acclimatization. Sai Flower delivers flowers in INA. Proper scheduling of Flower Delivery in INA prevents thermal shock. Address: Shop No 1, Sai Mandir, Lodhi Rd, Gokalpuri, Institutional Area, Lodi Colony, New Delhi, Delhi 110003 Phone: 088020 04527