Thursday, July 14, 2022

How to Recognize and Assess the Situation

You’ve encountered an irate person in the workplace. What do you do?

The first step to the 4-step de-escalation process is to recognize and assess the situation.

Your safety is paramount. You must first assess the degree of danger you are in. Ask yourself:

  • “Is there a path that can allow me to retreat?”
  • “Does the agitated person have a weapon or are they threatening to retrieve one?”
  • “Am I being threatened with bodily harm?”
  • “Am I confident I can interact with this individual without becoming defensive or angry?”

You should only proceed if you feel confident and safe.

People in an office | Verbal de-escalation

If you proceed, you can retreat at any time if you don’t feel safe.

Learn the other 3 steps to the de-escalation process!

Enroll Your Staff in Active Shooter Preparedness and Verbal De-escalation Training

TPOP’s verbal de-escalation course gives each learner the knowledge and confidence to manage workplace conflict — before it turns into workplace violence.

Let’s talk today about your training needs.


Friday, July 1, 2022

The Four Step De-Escalation Process

 Do your employees work in a high stress environment?

Retail associates talking | Verbal de-escalation

Are they often confronted by customers, clients, or others in situations of conflict or hostility?

They may benefit from verbal de-escalation training.

Your staff can learn the four-step de-escalation process, which covers:

  • Recognizing and assessing the situation
  • Responding calmly
  • Listening with empathy
  • Validating and showing respect
  • Appropriate body language
  • When to avoid confrontation and more.

Learn more about the four-step de-escalation process.

Enroll Your Staff in Active Shooter Preparedness and Verbal De-escalation Training

TPOP’s verbal de-escalation course gives each learner the knowledge and confidence to manage workplace conflict — before it turns into workplace violence.

Let’s talk today about your training needs.

Wednesday, June 15, 2022

How to Navigate the “Crisis After the Crisis”

What happens after an active shooter event?

The Location Becomes an Active Crime Scene and is Closed
Crime scene tape | Active shooter preparedness

After the incident, you’ll engage in assessments with local law enforcement, like accounting for all individuals, and your location will be closed and considered an active crime scene. Be prepared to lose profits and delegate any immediate projects to corporate if applicable. Communicate to employees and the public that your location is closed for the time being. During this time, create a transition plan that details when your location will resume normal operations.

See what to do when the press arrives.

Prevent Crises with Active Shooter Preparedness Training

Surviving the “crisis after the crisis” is possible, though no workplace wants to go through this. You can potentially prevent an active shooter event at your workplace with TPOP’s active shooter preparedness and verbal de-escalation training. Your staff will learn how to recognize concerning behaviors, report them, de-escalate situations, survive an active shooter event using the Run, Hide, Fight methodology, and much more.

Let’s talk today about your training needs.

Thursday, June 9, 2022

How to Manage Interactions with the Homeless

Do you or your utilities employees work in the field?

Two utility workers working on an electrical tower | Workplace violence e-learning

By the very nature of their duties, field workers sometimes interact with the homeless. Homelessness is a complex social issue that can elicit many emotions, but we recommend that field workers practice using empathy when engaging with the homeless.

When you can’t avoid interactions, follow these practices:

Don’t Judge – You have no idea what this person is dealing with or the conditions that brought them to this situation.

Be Kind – A smile or nod of recognition can set the tone for a better interaction or avoid a negative one altogether.

Remain Aware – Homeless people may interact in unexpected ways, so monitor their distance and movement.

Decline Requests for Help or Money – Decline apologetically and use a short but reasonable excuse for why you won’t comply. Examples include, “I’m sorry, I can’t right now, I have to work,” and “I’m sorry, I don’t have any cash on me today.”

Learn more about interacting with the homeless.

TPOP Offers Workplace Violence E-Learning for Multiple Industries

Would you staff benefit from comprehensive workplace violence E-Learning that can be completed in an hour or less?

Training topics include the Run, Hide, Fight methodology, situational awareness, verbal de-escalation, response to injury, and much more.

Let’s talk about your training needs today.

Friday, May 13, 2022

Why Use Industry-Specific Training?

Are you looking for training that caters specifically to your industry?

Personalized, comprehensive, industry-specific training can be:

Optimize Preparedness – Industry-specific training provides specific skills and knowledge that general training often doesn't. An office worker and concert venue worker have different work environments that require different training. For example, the concert venue employee might not have many places to hide and must prepare for open space attacks, something the office worker might not have to worry about. Conversely, someone working in an office needs to learn how to barricade office doors, and doesn't need to worry as much about dealing with large crowds. Industry-specific training helps employees properly prepare for an active shooter event and better envision their escape plan.

TPOP offers industry-specific training for:

  • Office facilities
  • Utilities and energy companies (in the field and in utility facilities)
  • QSR and table service restaurants
  • Food retail
  • Commercial Retail
  • Healthcare facilities
  • Mass gatherings and entertainment venues
  • Houses of worship

Learn about the other benefits of specific, personalized training.

Secure Your Personalized Active Shooter Preparedness E-Learning

When you choose TPOP's online training for verbal de-escalation and active shooter preparedness, you can further personalize the training in a number of ways. Our instructors are filmed on green screen backgrounds which means that we can “place” the industry experts in front of images in your workplace (your office, your restaurant, your warehouse etc.). This creates a more familiar surrounding and further personalizes the training for your teams.  You can also create a personalized video introduction from your management which displays at the beginning of the training. And finally, we can customize the course content and duration to your individual training needs.

Let’s talk about your training needs today.

 

Monday, May 2, 2022

Why Personalized Training is Better for Everyone

Browsing workplace violence preparedness (WPV) training for your workplace? 

Want to give your employees skills on situational awareness, verbal de-escalation, and active shooter readiness?

You should be! The majority of active shooter preparedness training on the market is designed for an office environment, which can be helpful if that's where your employees spend most of their time. But if your workplace is a retail store, a restaurant, a factory, a warehouse, an entertainment venue or some other unique environment, then your employees might be left with more questions than answers. There is also an abundance of quick video training options that leave much to be desired. Some organizations choose options like these because they can quickly satisfy the OSHA General Duty Clause obligation, but you’ll be doing your employees a disservice by choosing training that doesn't consider the unique risk factors and challenges of your workplace.

Personalized, comprehensive, industry-specific training has the following benefits:

Increase Employee Confidence – When your staff learns how to respond appropriately to workplace violence in their specific environment, this will increase their confidence and make them feel safer and more secure while at work.

Maximize Knowledge and Retention – Industry-specific training that aligns with an employee's everyday workflow and environment is easier to absorb and easier to remember. Building muscle memory for acting under pressure is critical and that task is faster to develop when the lessons resonate directly with the learner. 

Learn other benefits of industry-specific training.

Secure Your Personalized Active Shooter Preparedness E-Learning

When you choose TPOP's online training for verbal de-escalation and active shooter preparedness, you can further personalize the training in a number of ways. Our instructors are filmed on green screen backgrounds which means that we can “place” the industry experts in front of images in your workplace (your office, your restaurant, your warehouse etc.). This creates a more familiar surrounding and further personalizes the training for your teams.  You can also create a personalized video introduction from your management which displays at the beginning of the training. And finally, we can customize the course content and duration to your individual training needs.

Let’s talk about your training needs today.


Friday, April 15, 2022

Have You Updated Your Response Plan?

In your active shooter response plan, have you coordinated with your local police?

The Virginia Beach shooting shows the importance of coordinating with police. The municipal building used a keycard system to enter, and as an ex-employee, the shooter still had his keycard. The police arrived on the scene in 2 minutes but couldn’t get in without a keycard or door code. As you update your training, update your response plan with information that the police or EMS should know in the event of an emergency. This information includes the layout of your building, door codes, and how to gain access to restricted areas.

Learn more about lessons learned from active shooter events.

Your Staff Needs Specialized Active Shooter Training

Is your training relevant to your industry?

Industry specific training is more useful and impactful than generic training. If your current training uses a “one size fits all approach,” your employees could be missing out on relevant information regarding how to respond to an active shooter in their unique environment. For example, field-based employees in the utilities sector won’t receive the full benefits of training if the training takes place in an office environment.

TPOP offers industry specific training for:

  • Corporate facilities
  • Utilities
  • Fast Food and Restaurants
  • Grocers and retailers
  • Healthcare
  • Mass gatherings
  • Houses of worship

Let’s talk about updating your active shooter training today.

How to Recognize and Assess the Situation

You’ve encountered an irate person in the workplace. What do you do? The first step to the 4-step de-escalation process is to recognize and ...